Payment & Refund Policy

Effective date: September 9, 2026 · Last updated: September 9, 2026

This policy explains how Cpidimix handles quotes, payments, cancellations, service delivery, and refunds for authorized phone and device-support services.

1. Business and contact information

Legal business: Consultant Phone Services

Public-facing business: Cpidimix

Business type / country: Mobile Phone Shop · Canada

Business address: 100 Boul. de la Côte-Vertu, Suite 1404, Saint-Laurent, Quebec, Canada

Service area: Saint-Laurent and Montreal, Quebec, Canada

Phone / WhatsApp: +1 438-347-4487

Email: support@cpidimix.com

Support hours: 24 hours · Saint-Laurent/Montreal time (GMT-4)

Expected response: Immediately. Actual service timing may vary with device condition, customer availability, and third-party manufacturer or carrier processes.

2. Service and pricing

Repair software for Samsung and Apple devices: USD $70. Expected turnaround is up to 6 hours after payment and receipt of the device/service information, subject to device condition and authorization checks.

Any unauthorized service is explicitly excluded. Cpidimix will not bypass security controls, alter device identifiers, access accounts without permission, or perform work without appropriate customer authorization and proof of ownership.

3. Quotes and service approval

Before paid work begins, Cpidimix will explain the requested service, scope, applicable price or quote, expected timing, required customer information, and any known limitations. A customer must approve the quote and service scope before payment is collected or work begins.

A quote may change only when the customer requests additional work, the device condition differs materially from the information provided, or a third-party fee is required. Cpidimix will request approval before charging for an additional amount.

4. Payment

Payment provider/account: PayPal / Michael Samy

Accepted method: PayPal · Currency: USD

Payment is collected before service starts. The device service begins once payment is complete and the requested information has been received and verified.

Payment instructions and the accepted payment method will be provided with the quote or invoice. The customer should pay only through the payment method and business identity shown by Cpidimix. Customers should retain the quote, payment confirmation, and receipt.

Unless the quote says otherwise, payment is due before the agreed support session or service work begins. Cpidimix will provide a receipt or written payment confirmation for completed payments.

Cpidimix does not guarantee a result that depends on a manufacturer, carrier, account provider, device eligibility decision, network condition, customer credential, or other third party. Customers pay for the authorized support work described in the approved scope, not for an outcome outside Cpidimix’s control.

5. Cancellation

A customer may request cancellation before the agreed service work or support session begins by contacting support@cpidimix.com or WhatsApp. If no work has started, Cpidimix will normally cancel the order and process an eligible refund under Section 5.

If a customer misses or abandons a scheduled session after Cpidimix has reserved time or begun the agreed work, Cpidimix may retain a reasonable amount for work performed or time reserved, as described in the approved quote.

6. Refunds

• Before work begins: an eligible payment is normally refundable when cancellation is requested before the agreed service begins, subject to any clearly disclosed third-party or transaction fee.
• After work begins: Cpidimix may refund the unused portion of a service when practical. Work already performed, time already reserved, and approved third-party costs may be deducted if disclosed in the quote.
• Service not delivered: if Cpidimix cannot provide the agreed service and no mutually acceptable rescheduling is arranged, the customer may request a refund of the undelivered portion.
• Third-party decisions: a refund is not automatically due solely because a manufacturer, carrier, network, or account provider declines eligibility or reaches a decision outside Cpidimix’s control, provided Cpidimix delivered the authorized service described in the quote.
• Incorrect or incomplete customer information: Cpidimix may be unable to proceed if ownership, authorization, device, or account information cannot be verified. Any refund will be assessed based on work already performed and the approved quote.

To request a refund, contact support@cpidimix.com with the customer name, service date, receipt or payment reference, and reason for the request. Cpidimix aims to acknowledge requests within one business day and, when approved, return funds to the original payment method within 5–10 business days, subject to the payment provider’s processing time.

7. Customer responsibilities and data safety

• Provide accurate device, ownership, authorization, and contact information.
• Do not send passwords, OTPs, recovery codes, full payment-card numbers, or other unnecessary secrets through email or WhatsApp.
• Keep a current backup before any troubleshooting, reset, repair, or configuration activity.
• Use official manufacturer, carrier, and account-recovery channels for security, ownership, and eligibility decisions.

8. Complaints and applicable rights

Customers should first contact Cpidimix at support@cpidimix.com so the issue can be reviewed. Nothing in this policy removes rights that cannot lawfully be excluded under applicable consumer-protection law.

9. Policy changes

Cpidimix may update this policy when its services, payment arrangements, or legal obligations change. The version in effect at the time of an approved order will apply to that order, unless applicable law requires otherwise.